How Does It Work?
1. Initial Sign up
- Personal Consultation:
Begin with a private consultation—online or in-person—where we learn about your household’s needs, preferences, and expectations. - Membership Selection:
Choose the membership tier that best fits your lifestyle. Annual, quarterly, and monthly options are available, Membership initiation fee is $3,500 + (select tiers starting at $24,500/year up to $89,500/year). - Onboarding Concierge:
Your dedicated concierge handles all account setup, ensures a seamless transition, and becomes your single point of contact for all requests.
2. Welcome Perk Selection
As a new member, you’ll choose one of these exclusive perks (complimentary, with your membership):
- Private 3-Course Dinner
Host up to 10 guests at your home with a chef-curated, luxury dining experience—menu tailored to your tastes. - Art & Culture Experience
Receive VIP tickets for two to a private art gallery opening or a wine-tasting event in NYC or Westchester. - Wellness Retreat Day
Enjoy a day of in-home spa treatments: massage, facial, and personal wellness consultation for two. - Luxury Car Service
Four complimentary round-trip chauffeured car services for special occasions or airport transfers within the tri-state area.
All perks are designed to reflect the value and exclusivity of your membership tier.
3. Service Engagement
- Curated Service Plan:
Your concierge crafts a personalized schedule of home, lifestyle, and convenience services—everything from private chefs and landscaping to wellness, cleaning, and real estate support. - On-Demand Requests:
Need something extra? Just call, text, or use your member chat line for urgent or routine requests. Your concierge handles the rest. - Premium Partner Network:
All services are delivered by rigorously vetted, luxury-focused partners—ensuring quality, reliability, and discretion.
4. Post-Service Follow-up
- Quality Check-In:
After each service, we follow up to ensure complete satisfaction. Any feedback is addressed immediately, and your preferences are updated for future visits. - Priority Support:
Enjoy “red phone” access for urgent needs—direct to your concierge, any time.
5. The Nostalgique Review System
Inspired by Michelin, Designed for You.
After each service—and periodically—you’ll rate your experience using our signature 1–3 star system:
- 1 Star: Acceptable, but room for improvement. We’ll reach out to address your concerns and make it right.
- 2 Stars: Excellent—meets your expectations for luxury and convenience.
- 3 Stars: Exceptional—delivered above and beyond, with memorable touches and flawless execution.
How It Works:
- After each service, you receive a quick digital survey (via text or email).
- Your ratings are reviewed in real time by your concierge.
- Consistent 1-star feedback triggers a personal call and immediate corrective action.
- 2- and 3-star ratings help us refine and reward top-performing partners.
- Your input directly influences our quarterly partner reviews and ongoing service standards.
We believe in relentless improvement—your experience shapes everything we do.
Frequently asked questions
Q: How quickly can I start after sign-up?
A: Most members are fully onboarded within 10 business days.
Q: Can I change my welcome perk?
A: Yes, if your initial choice hasn’t been scheduled, simply contact your concierge.
Q: What if I need a service outside the standard offerings?
A: Your concierge will source and vet a premium provider for any unique request.
Q: Is my information secure?
A: Absolutely. We uphold strict confidentiality and data privacy for all members.
Q: What is the Initiation Fee?
A: Our intiation fee is a one-time payment of $3500 for new members only. we believe in transparent pricing as it helps build trust within our community by avoiding hidden fees.
Perform A Lifestyle Audit
Take our New Lifestyle Audit Feature to see what membership may align with your day-to-day routine.